Refund Policy

1. Returns Eligibility

We accept returns for eligible items within 14 days of delivery, provided that:

• The item is unused, unworn, and in its original condition

• All original packaging and tags are intact

• You provide proof of purchase (e.g., order number or confirmation email)

Unfortunately, we cannot accept returns on:

• Custom or personalised items

• Sale or clearance items

• Items returned outside the 14-day window

• Digital Social Media Badges - These are gifts as a result of donations

2. How to Request a Return

To initiate a return, please email us at [insert contact email] with:

• Your order number

• The item(s) you wish to return

• The reason for the return

We’ll respond within 2 business days with return instructions. Please do not return items without contacting us first.

3. Refunds

Once we receive and inspect your returned item(s), we’ll notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to your original payment method

• Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the item was faulty or sent in error.

4. Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right — either by sending a replacement or issuing a full refund.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked service, as we cannot guarantee receipt of untracked returns